# Using the console

> A map of the Amomic-AI console — the Workspace and Manage sections of the sidebar, the organization menu, search, notifications, theme and help — and which pages each role sees.

Source: https://docs.amomic.in/console/overview

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The console at `console.amomic.in` is the human side of Amomic-AI. Your agents keep working when it is closed. The console is where your team sets them up, steps in when a person is needed, and reviews what happened.

Everyone in a workspace uses the same console. Your role decides which pages appear in the sidebar and which controls you get: see [Roles change what you see](#roles-change-what-you-see).

![The console with the sidebar's Workspace section (Home, Inbox, Tickets, Live support, Calendar, Agents, Knowledge, Calls, Campaigns, Contacts, Analytics) and Manage section (Channels, Developers, Billing, Settings, Tips & features), the organization name Veloria Home at the top, and Home open](https://docs.amomic.in/screens/start/console-shell.light.webp)

*The sidebar has two sections: daily work under Workspace, configuration under Manage.*

## The layout

- **The sidebar** on the left lists every page, in two sections. **Collapse** at the bottom shrinks it to icons. On a narrow screen it hides behind the menu button at the top left.
- **The top bar** shows the organization you're working in, then the page you're on. One level deeper, for example inside an agent, the page name becomes a link back up.
- **On the right of the top bar:** **Search or jump to…**, the notification bell, the theme switch, and your profile menu.

## What is where

### Workspace: the daily work

| Page | Use it for | Guide |
|---|---|---|
| **Home** | This cycle's usage, launch progress, channel health and shortcuts. | [Home](/console/home) |
| **Inbox** | Read every conversation from web chat, WhatsApp and calls, with what the agent looked up. Take over a WhatsApp chat. | [Inbox](/console/inbox) |
| **Tickets** | Claim, reply to, call about, escalate and resolve support work. | [Tickets](/console/tickets), [Ticket settings](/console/ticket-settings) |
| **Live support** | Go available and take live handoffs from web chat, WhatsApp and phone calls. | [Human handoff](/console/human-handoff) |
| **Calendar** | Appointments booked by agents and your team, booking rules, and Google Calendar. | [Calendar & appointments](/console/appointments), [Connect Google Calendar](/console/google-calendar) |
| **Agents** | Build agents: persona, knowledge, tools, testing, versions and deployments. | [Agents](/build/agents), [Versions](/build/versions), [Deployments](/build/deployments), [Testing](/build/testing) |
| **Knowledge** | Websites, files, text, APIs and MCP servers your agents use, and the retrieval tester. | [Knowledge bases](/build/knowledge) |
| **Calls** | Every call with its recording, transcript and outcome, plus scheduled call-backs. | [Calls & call-backs](/console/calls), [Outcomes on incoming calls](/console/call-outcomes) |
| **Campaigns** | WhatsApp broadcasts, call batches, their results, and apps such as Duesly. Admins and owners, Growth plan and above. | [Campaigns](/campaigns/overview), [Duesly](/apps/duesly) |
| **Contacts** | Your customer directory: consent, tags, activity across channels, and what the agent remembers. | [Contacts & memory](/console/contact-memory) |
| **Analytics** | Conversation volume, channel mix, agent activity and voice performance over a period. | [Analytics](/console/analytics) |

### Manage: configuration and the account

| Page | Use it for | Guide |
|---|---|---|
| **Channels** | Your website widget, WhatsApp numbers and phone numbers in one place. Admins and owners. | [Channels hub](/channels/overview) |
| **Developers** | API keys, webhook endpoints and deliveries, the request log, and copy-paste examples. Admins and owners. | [The Developers page](/console/developers) |
| **Billing** | Plan, usage this cycle, prepaid credits, plan changes, invoices and tax details. | [Billing](/console/billing) |
| **Settings** | **Organization**, **Members**, **Compliance** (India), **Profile** and **Notifications**. | [Settings](/console/settings), [Your team](/console/team) |
| **Tips & features** | Short animated walkthroughs of features, each with a link to its guide. A **New** badge appears beside it when there's a recent one you haven't opened. | — |

A **Plan** chip beside a page means your plan doesn't include it yet; the page explains how to unlock it. See [Locked features](/operate/limits#locked-features).

## The organization menu

The name at the top left is the organization, or workspace, this tab is working in. Everything you see and do in the tab, from conversations to API keys, belongs to it. Click the name to open the menu:

- **Organizations** lists every workspace you belong to, with your role in each. A tick marks this tab's one. Click another to switch **this tab only**.
- The arrow beside a workspace opens it in a **new tab**. Other tabs stay where they are, so you can work in two workspaces side by side.
- **Invitations**, when you have any, lists invitations to other workspaces with **Accept** and **Decline**. A dot on the organization's picture means one is waiting.
- **Create organization** sets up another workspace, with its own plan, team, channels and billing.

![The organization menu: two workspaces with the role in each and an open-in-new-tab arrow, a pending invitation with Accept and Decline, and Create organization](https://docs.amomic.in/screens/account/org-menu.light.webp)

A new tab opens in the workspace you used last. A link with `?org=<Organization ID>` opens in that workspace, whatever the tab was on. If a page looks unexpectedly empty, check the name at the top left first.

[Workspaces & roles](/concepts/workspace#more-than-one-workspace) covers leaving a workspace and what happens when you're removed.

## Search instead of hunting

Press **Ctrl+K** (Windows) or **⌘K** (Mac), or click **Search or jump to…** in the top bar or **Quick jump** on Home. The **Search workspace** box finds:

- pages, and tasks such as *book an appointment*, *booking rules*, *create an agent*, *team members* or *compliance*;
- your agents, knowledge bases and contacts;
- recent conversations, channel connections, calls and phone numbers.

Use the arrow keys to move, **Enter** to open and **Esc** to close. Recent searches are offered when the box is empty.

![The Search workspace box with book typed: Book an appointment and Booking rules under Destinations, the Calendar page, and three agents](https://docs.amomic.in/screens/start/command-palette.light.webp)

Search follows your role. A member isn't offered admin-only pages, and finding a page never bypasses the permission check behind it.

## Notifications

The bell in the top bar collects notices for you in this workspace. A dot on it means something is unread. Click it to see the latest ten, with **Mark all read**. Clicking a notice marks it read and opens the page it is about.

![The notifications menu with 2 unread: a ticket reply that was not delivered and a phone number request received, and an older read notice that compliance was approved](https://docs.amomic.in/screens/start/notifications.light.webp)

What arrives in the bell:

- **Tickets:** a reply on a ticket assigned to you that could not be delivered, so you can try another way.
- **Phone numbers**, for whoever made the request: number requests received, completed or not approved, and business verification results.
- **Billing**, for owners and admins: usage reaching 80%, 95% and 100% of an allowance, credits running low or expiring, plan changes and trials, and failed or recovered payments.

Live handoff requests don't go to the bell. They ring in **Live support** and as alerts on your device; see [Human handoff](/console/human-handoff). Which notices are also emailed is set on [Settings → Notifications](/console/settings#notifications).

## Theme

The sun or moon button in the top bar switches between dark and light. The console starts dark. Your choice is remembered in this browser.

## Help and documentation

Click your picture at the top right for the profile menu:

- **Settings** opens [Settings](/console/settings).
- **Documentation** opens this site in a new tab.
- **Support** starts an email to support@amomic.in. Include your **Organization ID** from **Settings → Organization**, the page address, and any error message or reference you saw.
- **Sign out**.

Some pages link straight to the right section of these docs, such as **Guide** links in Campaigns.

## Things that appear across the top

- **Billing notices.** A banner appears under the top bar when a payment is due soon or overdue, a trial is about to end, or the workspace is winding down after a plan ended. If a workspace is suspended for non-payment, every page except **Billing** is replaced until it is paid. See [When a payment fails](/operate/plan-changes#when-a-payment-fails).
- **An invitation banner** when someone invites you to another workspace, with **Accept** and **Decline**.
- **A new version of Amomic-AI is ready** when the console was updated while your tab was open. Click **Reload** to pick it up.

## Roles change what you see

Members do the day-to-day support work: Inbox, Tickets, Live support, Calendar, Calls, Contacts and Analytics. **Campaigns**, **Channels** and **Developers** aren't in a member's sidebar at all, and opening **Agents** shows *Administrator access is required.* Admins configure the product. The owner also handles the plan, payment and ownership transfer.

The full permission matrix is in [Workspaces & roles](/concepts/workspace#the-three-roles).

## Related

::: cards

::: card Get started
[Quickstart](/start/quickstart): from sign-up to an agent live on your website.
:::

::: card Home
[What each figure on Home counts](/console/home), and the launch checklist.
:::

::: card Your team
[Invite teammates](/console/team) and choose their roles.
:::

:::