# Settings

> Every tab of Settings in the console — your organization's name, country and time zone, customer memory, members, compliance, your profile and phone verification, notifications, and live support alerts on this device.

Source: https://docs.amomic.in/console/settings

---

**Settings** holds your organization's details, your team, your own profile and how you're notified. Open it from **Settings** in the sidebar, or from **Settings** in the profile menu at the top right. Each tab has its own link, for example `https://console.amomic.in/settings?tab=members`.

| Tab | Who can change it |
|---|---|
| **Organization** | Owners and admins. Members see it read-only. |
| **Members** | Owners and admins. See [Your team](/console/team). |
| **Compliance** | Owners and admins. Shown only for workspaces based in India. |
| **Profile** | Everyone, for themselves |
| **Notifications** | Everyone, for themselves |

The console says **organization** where these docs often say workspace. They're the same thing.

## Organization

![The Organization tab: Name Veloria Home, Website, Country India (+91), Time zone Asia/Kolkata, Organization ID with a copy button, and the Remember customers between conversations switch](https://docs.amomic.in/screens/settings/organization.light.webp)

| Field | What it does |
|---|---|
| **Name** | Your organization's name, shown in the organization menu, invitations and emails. Required. |
| **Website** | Your website. Saved with `https://` in front if you leave it off. |
| **Country** | The country code assumed when someone types a phone number without one, for example in a contact or a campaign file. It also decides how you get phone numbers: workspaces in India verify the business and pick a number themselves; elsewhere you request a number and our team sets it up with you. |
| **Time zone** | Your workspace's clock. Calls, call-backs, campaign sending hours, live hours and your agents' sense of the time all follow it. The country's usual zone is listed first. Changing **Country** doesn't change the time zone; set both. |
| **Organization ID** | Your workspace's id, such as `org_01JA4M8Q2V7K9X3D5N6P1R0TZB`. Quote it when you contact support. The copy button copies it. |

Click **Save changes**: *Organization updated.* The new time zone applies across the console straight away.

Not on this tab:

- **Billing currency.** It was chosen when the organization was created and can't be changed. See [your workspace currency](/operate/credits#your-workspace-currency).
- **Plan, invoices and tax details.** These are on [Billing](/console/billing).

### Remember customers between conversations

This switch, under the details, turns customer memory on or off for the whole workspace. When it's on, your agents carry a few details across calls, WhatsApp and chat, so customers don't have to repeat themselves. Turning it off stops both recalling and recording. It saves as soon as you flip it. See [Contacts & memory](/console/contact-memory) for what gets remembered and how to review it.

### Leave organization

At the bottom of the tab, **Leave organization** removes you from this workspace. Anyone can leave, except the only owner, who has to [transfer ownership](/console/team#transfer-ownership) first. See [Leave an organization](/console/team#leave-an-organization).

## Members

Invite people, change roles, transfer ownership and remove members. [Your team](/console/team) covers this tab step by step.

## Compliance

The **Compliance** tab appears only when your organization's country is **India**. It's where you complete the one-time business verification that's required before phone numbers can be issued: your legal name, a registration certificate and a tax proof. Only owners and admins can submit it; a member gets *Administrator access is required.* [Numbers & KYC](/channels/phone-numbers) walks through it.

Outside India there's no verification to do. Request a number from **Channels → Phone** and our team sets it up with you.

## Profile

![The Profile tab: Display name Ananya Rao, Email greyed out, and a verified phone number +919845012873 with Change and Remove buttons](https://docs.amomic.in/screens/settings/profile.light.webp)

- **Display name** is how teammates see you in the inbox, tickets and the members list. Click **Save**.
- **Email** is the address you sign in with. It can't be changed in the console.

### Verify your phone number

Your verified phone is the one that rings when you call a customer from a ticket.

::: steps

::: step Start

Under **Phone number**, click **Add & verify**, or **Change** if one is already verified.
:::

::: step Enter the number

Type your mobile number and click **Send code**. A number without a `+` is read as being in your workspace's country.
:::

::: step Enter the code

Type the code from the SMS under **Verification code** and click **Verify**. You'll see *Phone number verified.* and the number shows **Verified**. If the code doesn't arrive, click **Resend code**, or **Change number** to correct a typo.
:::

:::

**Remove** deletes the number from your profile: *Phone number removed.*

## Notifications

The **Notifications** card lists events in three columns: **Event**, **In-app** and **Email**. The email toggles are yours alone and don't affect teammates.

What actually reaches you today:

| Event | Email |
|---|---|
| **New member joined** | Sent when someone accepts an invite you sent. The toggle turns it off. |
| **Usage & quota alerts** | Sent to every owner and admin when a conversation or voice-minute allowance reaches 80%, 95% and 100%. It's always sent; the toggle doesn't change it. |
| **Handoff requests**, **Campaign results**, **Knowledge sync failures**, **Weekly digest** | Marked **Email arrives soon**. No email is sent for these today. |

Security and billing emails, such as sign-in, password, invoices and account status, are always sent and can't be turned off.

::: note Handoffs reach you another way
Live handoff requests are announced in **Live support** and by the alerts on this device below, not by email or the bell.
:::

### The notification bell

The bell at the top right collects workspace notices. You'll find:

- billing notices: payments, plan changes, trials, a failed payment
- credit balance warnings and credits about to expire
- usage alerts
- phone number verification results and number requests
- a ticket reply that couldn't be delivered, sent to the ticket's assignee

### Live support alerts on this device

This card decides how **this browser** tells you a customer is waiting in Live support. It's saved on this device only. Set it on each computer you work from.

![Live support alerts on this device: Play a sound and Keep ringing switched on with Ring for 30 seconds, Desktop notification marked Blocked by your browser, and Keep it on screen](https://docs.amomic.in/screens/settings/live-alerts.light.webp)

| Setting | What it does |
|---|---|
| **Play a sound** | Rings when a request arrives. **Hear it** plays a sample; **Stop** silences it. |
| **Keep ringing** | Repeats the sound until someone on the team takes the conversation. **Ring for** sets how long: 15 seconds, 30 seconds, 1 minute or until answered. |
| **Desktop notification** | Shows a system notification, even when the window is minimized. Needs your browser's permission: click **Allow notifications** and accept the browser's prompt. **Blocked by your browser** means you need to allow notifications for the console in the browser's site settings. |
| **Keep it on screen** | The notification stays until you click or dismiss it. |

[Human handoff](/console/human-handoff#make-the-queue-audible) covers going available and taking requests.

## Troubleshooting

**The fields on Organization are greyed out.** You're a member. Ask an owner or admin to make the change.

**There's no Compliance tab.** Your organization's country isn't India. Numbers are arranged through **Channels → Phone** instead.

**Campaign hours or call-backs are an hour or more out.** Check **Time zone** on the Organization tab. Changing **Country** doesn't move the time zone.

**I turned off usage emails but still get them.** Usage alerts go to every owner and admin whatever the toggle says.

**Desktop notifications never appear.** The badge shows **Blocked by your browser** or **Not supported here**. Allow notifications for the console in your browser's site settings, then turn the switch on again.

## Related

::: cards

::: card Your team
[Invite, re-role and remove](/console/team) teammates.
:::

::: card Workspaces & roles
[What each role can do](/concepts/workspace), and working across several organizations.
:::

::: card The Billing page
[Plan, usage and invoices](/console/billing).
:::

:::